| Work Experience : | | Company's name: | CitibankBegin and end date: 2004-07-2009-03 | | Enterprise nature: | Soly foreign funded enterprisesIndustry: Finance/Insurance | | Job Title: | Customer Service Officer | | Job description: | 2005-10 to 2009-03 Customer Service Officer
To independently and effectively handle customers’ written complaints from all kinds of channels (e.g. email, letter and fax-message) as well as serious cases referred from Hong Kong Monetary Authority and Hong Kong Consumer Council in relation to the retail banking products / services within the turnaround time as required, which contribute to business goal in investigation handling timeframe.
To compose immediate mass communication through correspondence to customers when incurring exceptional incident in the bank, e.g. system problem resulting impact to a large part of customers.
2005-04 to 2005-10 CitiPhone Correspondence Officer
To timely handle customers’ written general inquiries for banking accounts / services and respond with an accurate and comprehensive reply.
2004-07 to 2005-04 CitiPhone Officer
To promptly answer customers’ phone-in inquiries through hotline in relation to banking accounts / services. | | Reasons for leaving: | |
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